What’s new
What’s new in MoreSend
We’re building new product areas and a set of new connectors. Each capability is marked “Soon” until it’s available to everyone, and this page always shows where things stand.
Coming soon
Coming soon: WhatsApp calls in the chat, AI control, team coaching, “Call me now”, ready-made industry packs, knowledge from Google Drive and Notion, an MCP server and a partner console
More capabilities we built this week, coming soon. As always, every capability and connection is marked “Soon” until it’s available to everyone.
New capabilities
New and updated connections
Coming soon
Coming soon: a smart inbox, leads, bookings, robot knowledge and more
What we built this week, coming soon. Every capability and connection is marked “Soon” until it’s available to everyone.
New capabilities
New and updated connections
Campaigns
Every customer gets the message on the channel they actually read, at an hour that suits them, and only if they agreed to hear from you.
See the page: Campaigns- A smart channel for each lead Available
- Channel cascades and journeys Available
- Shabbat and holidays, built in Available
- A consent ledger and one-word opt-out Available
- AI variants that use only your facts Available
- Audiences in plain words Available
- The right hour and the winning variant Available
- Conversions, attribution and a live dashboard Available
Leads and growth
A comment on a post becomes a private conversation, an ad lead gets a WhatsApp within a minute, your site chat reaches out at the right moment, happy customers bring friends, and you see the revenue each conversation brought.
See the page: Leads and growth- Comment-to-DM Soon
- Story replies and mentions Soon
- Ad leads get a WhatsApp within a minute Soon
- AI lead scoring and hot-lead alerts Available
- Reviews engine Available
- Revenue per conversation, rep and robot Soon
- Referrals from happy customers Soon
- Proactive engagement on your site Soon
- Outcome reports: what the AI resolved Soon
Smart inbox
Live translation in the chat, a ⌘K command bar and macros, snooze until the customer replies, internal threads and side conversations, the next step in one click, and an automatic wrap-up to the lead record.
See the page: Smart inboxVoice
AI voice agents that know the customer, WhatsApp calls kept in the same chat, “Call me now” from any chat, WhatsApp voice notes the robot understands, reps who answer in the browser, and a summary of every call on the customer record.
See the page: Voice- AI voice agents with your tools and knowledge Soon
- Caller context from the first second Soon
- Handoff and routing for every number Soon
- A browser softphone with a 5-second briefing Soon
- Summaries, action items and searchable transcripts Available
- Follow-ups after a call Available
- “Call me now” from any chat Soon
- WhatsApp voice notes Soon
- WhatsApp calls inside the chat Soon
- Call back on WhatsApp, with the customer’s permission Soon
Studio
Build a flow from a plain-language description or start from a ready-made pack for your industry, test it on AI customers and real past conversations, and roll it out gradually.
See the page: Studio- Triggers from your systems Available
- The Lab: tests and replays Soon
- Insights on the canvas Soon
- Safe releases and experiments Soon
- An AI co-builder and templates Soon
- Error handling and a step debugger Soon
- WhatsApp Flows builder Soon
- From a written procedure to a robot Soon
- Ready-made industry packs and a templates gallery Soon
Robot knowledge
The robot learns your whole website, your files and what’s written in Google Drive, Notion, SharePoint and Confluence, stays up to date by itself, and shows where each answer came from.
See the page: Robot knowledgeAI control
Rules the robot won’t cross, clear disclosure to customers, a monthly trust report, an explanation for every reply, and coaching the robot in a single sentence.
See the page: AI controlAI assistant
An assistant that knows which screen you’re on, answers from the help centre, guides you on the screen itself and acts only with your approval.
See the page: AI assistantCommerce and payments
Sell inside the conversation: product cards, a cart, payment by secure link, quotes signed on the phone, and a personal page where customers see their quotes and payments.
See the page: Commerce and payments- Payment inside the conversation Soon
- Quotes as a Hebrew PDF Available
- A simple electronic signature Available
- Product cards from your catalogue Soon
- A cart and checkout in chat Soon
- Abandoned cart recovery Soon
- Invoices and receipts from the chat Soon
- Collections assistant Available
- A personal customer page, by secure link Soon
Bookings
A built-in calendar: the robot books, moves and cancels appointments on WhatsApp and by phone, sends a reminder with “1” to confirm and “2” to change, syncs with Google and Outlook, and never books two customers into the same slot.
See the page: BookingsTeam operations
Every conversation reaches the right rep, service targets and shifts that know the Israeli calendar, a live board for the office screen, and QA that turns into coaching.
See the page: Team operations- Smart routing Available
- SLA and business hours with the Israeli calendar Available
- A live wallboard and TV mode Available
- Real-time risk alerts Soon
- Conversation QA Available
- Smart CSAT Soon
- Customer memory with sources Available
- Knowledge-gap suggestions Available
- A coaching hub for reps Soon
- Practice with an AI customer Soon
- Presence, breaks and shifts Soon
API and MCP
Your AI assistant or IDE works with MoreSend through an MCP server: find a customer, read a conversation summary, create a lead and send a message, with scoped API keys.
See the page: API and MCPAgencies and partners
One console for every client you manage: client workspaces, usage and channel health at a glance, alerts when something breaks, and support access only with the client’s consent.
See the page: Agencies and partnersConnections
New connections
A connection marked “Available” you can connect today; the rest are being built now. With each one, the robot and your reps can look things up and update records from the conversation, with approval before any change.
- Shopify Soon
- WooCommerce Available
- monday.com Soon
- Airtable Soon
- Fireberry Soon
- Priority Soon
- Google Sheets Soon
- Custom API (OpenAPI) Soon
A new channel: SMS Soon
SMS joins as a channel: incoming and outgoing messages, and a step in campaigns and follow-ups.
Want to hear first when it’s ready?
Tell us what matters most to you, and we’ll show you in a demo what already works today.