One conversation. Every channel. Every teammate.
MoreSend brings WhatsApp, Instagram, Messenger, email, website chat and phone calls into one inbox. Your team and AI agents work side by side on the same information, and every customer gets one continuous conversation, wherever they reach you.
We’ll show you the real system, on your business’s own scenarios.
One customer, one thread
Your customers don’t think in channels. Now your system doesn’t either.
A customer asks on Instagram, follows up on WhatsApp and calls when something is unclear. For most businesses that is three tools and three people who can’t see each other. In MoreSend it is one conversation, with all its context, in front of whoever handles it now.
Sample scenario
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Noon
Dana asks about a product on Instagram
The AI robot answers right away, from what you taught it about your business.
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Evening
She follows up on WhatsApp
MoreSend recognises the same customer, links both conversations to one lead and shows all her channels at the top of the chat.
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Next day
She calls
A voice agent or someone on your team answers. The call is recorded, transcribed and summarised, and saved with the same customer.
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Minutes later
She asks for a person
Noa gets the conversation with a 5-second briefing: who Dana is, what happened on each channel, what she needs and the next step.
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Same day
The deal closes
The lead moves a stage on the kanban and a follow-up task opens with a reminder. Nothing lives in anyone’s head.
Sample scenario Dana never had to repeat herself. Not once.
Channels
Every door opens into the same room
Connect the channels your customers already use. Every message and every call, from every channel, lands in one inbox and on one customer record.
- WhatsApp Business API The official connection through Meta, for your business number.
- WhatsApp with MoreSend Connect Link an existing WhatsApp number with a QR code or a phone code.
- Instagram Direct Direct messages from your professional account, in the same inbox.
- Facebook Messenger Answer your business page’s conversations without switching screens.
- Email A shared support mailbox, threaded inside the unified inbox.
- Website chat A branded chat widget for your site, with AI that answers from your content.
- Voice calls Your business phone line, with AI voice agents, your team and a full contact centre.
- Telegram Soon Connect a Telegram bot. In the works.
- SMS Soon Incoming and outgoing SMS, in campaigns and follow-ups too. In the works.
Channel groups, and leads that find themselves
Channels in the same group share one customer context. A customer who already reached you on one channel and writes on another channel of the group is recognised automatically, becomes a lead (or updates their lead), and the new channel joins it. Leads at zero marketing cost.
All channelsWhat’s inside
Everything a service and sales team needs, in one place
Instead of six tools that don’t talk to each other: an inbox, a CRM, robots, flows, tools and a phone contact centre, all on the same information about every customer.
- Unified inbox Every conversation from every channel, with smart views (mine, unassigned, handled by AI), tags, internal notes and assignment.
- Channel groups Shared customer context across channels, one click between a customer’s conversations, and leads that create themselves.
- CRM and tasks Your own statuses and stages, list, table and kanban views, and a tasks board with reminders.
- Robots and AI Robots that answer on every channel, reply drafts, summaries, a 5-second briefing and a memory for every lead.
- Studio A visual flow editor: questions, conditions, AI replies, handoff and human approval, with a simulator and versions.
- Tools and approvals Actions robots and reps run: API calls, MCP tools and processes, with manager approval and a run log.
- Voice and contact centre Voice agents, IVR, queues, callbacks, campaigns, conferences, faxes and voicemail.
- Analytics Response times, resolution rate, AI share, busiest hours, a team leaderboard and your sales pipeline.
New in MoreSend
New areas: some available now, the rest on the way
Campaigns that pick a channel for each customer, leads from comments and ads, a smart inbox with live translation, the phone and WhatsApp calls as part of the conversation, Studio with a test Lab and ready-made industry packs, knowledge from your website and files, AI control that explains every reply, an AI assistant, selling and payment inside the chat, a personal page for each customer, bookings in a built-in calendar, team operations that know the Israeli calendar, access from AI assistants through MCP, and a console for agencies.
- Campaigns Every customer gets the message on the channel they actually read, at an hour that suits them, and only if they agreed to hear from you.
- Leads and growth Soon A comment on a post becomes a private conversation, an ad lead gets a WhatsApp within a minute, your site chat reaches out at the right moment, happy customers bring friends, and you see the revenue each conversation brought.
- Smart inbox Soon Live translation in the chat, a ⌘K command bar and macros, snooze until the customer replies, internal threads and side conversations, the next step in one click, and an automatic wrap-up to the lead record.
- Voice Soon AI voice agents that know the customer, WhatsApp calls kept in the same chat, “Call me now” from any chat, WhatsApp voice notes the robot understands, reps who answer in the browser, and a summary of every call on the customer record.
- Studio Soon Build a flow from a plain-language description or start from a ready-made pack for your industry, test it on AI customers and real past conversations, and roll it out gradually.
- Robot knowledge Soon The robot learns your whole website, your files and what’s written in Google Drive, Notion, SharePoint and Confluence, stays up to date by itself, and shows where each answer came from.
- AI control Soon Rules the robot won’t cross, clear disclosure to customers, a monthly trust report, an explanation for every reply, and coaching the robot in a single sentence.
- AI assistant Soon An assistant that knows which screen you’re on, answers from the help centre, guides you on the screen itself and acts only with your approval.
- Commerce and payments Soon Sell inside the conversation: product cards, a cart, payment by secure link, quotes signed on the phone, and a personal page where customers see their quotes and payments.
- Bookings Soon A built-in calendar: the robot books, moves and cancels appointments on WhatsApp and by phone, sends a reminder with “1” to confirm and “2” to change, syncs with Google and Outlook, and never books two customers into the same slot.
- Team operations Soon Every conversation reaches the right rep, service targets and shifts that know the Israeli calendar, a live board for the office screen, and QA that turns into coaching.
- API and MCP Soon Your AI assistant or IDE works with MoreSend through an MCP server: find a customer, read a conversation summary, create a lead and send a message, with scoped API keys.
- Agencies and partners Soon One console for every client you manage: client workspaces, usage and channel health at a glance, alerts when something breaks, and support access only with the client’s consent.
How it works
Three steps, and you work from one inbox
- 1
Connect your channels
WhatsApp, Instagram, Messenger, email, website chat and a phone line. The official Meta signup takes a few minutes.
- 2
Set up your team and AI
Roles and permissions, robots that know your business, Studio flows and tools that take action.
- 3
Work and measure
Reps and robots answer from the same place, and managers see everything on the dashboard and the live board.
AI
AI agents and people. One team.
One desk, one memory, one set of tools. Robots answer by text and by voice, and your people step in where judgement and empathy matter.
- Robots that answer on every channel, with your instructions, tone and business information
- One-click reply drafts: AI writes, your rep edits and sends
- A 5-second briefing when a robot hands a chat to you
- Lead memory: facts, preferences and commitments the AI learns about the customer
- Tools the AI runs mid-conversation, with approval when needed
CRM
A CRM built around the conversations
Every lead is linked to its conversations on every channel. Run statuses and stages your way, and drag cards across the kanban.
- Statuses and stages you define
- List, table and kanban
- A lead panel with conversations, tasks, files, comments and history
- A tasks board with reminders
Studio
Build a flow once. It runs on every chat channel.
Drag nodes onto the canvas: a question, a condition, an AI reply, collecting details, creating a lead, handing off to a rep or a human approval. Test it in the simulator and publish a version.
- Messaging, logic, AI, action and handoff nodes
- Checks before you publish
- A step-by-step simulator
- Versions with change notes
Voice
A full phone contact centre, in the same system
AI voice agents answer inbound calls and make outbound ones, and your reps work from a browser dialer. Every call is recorded, transcribed and linked to the same customer.
- IVR, queues and a live board
- Callbacks and outbound campaigns
- Listen, whisper to the agent, barge in and hand back to AI
- Conference rooms, faxes and voicemail
For every business
Ready-made flows for your field
A store, a clinic, an office or a garage: pick your field to see which conversations MoreSend takes off your hands, and which systems it works with.
Security and privacy
Your customers’ data stays yours
Built from day one for businesses that hold sensitive customer data.
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Encryption at rest
Messages, emails and files are stored encrypted with AES-256-GCM, with a separate encryption key for every workspace.
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Roles and permissions
Role-based permissions and per-channel access: each teammate sees only the channels they are allowed to.
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Audit log
Admin actions go to an audit log, and every tool run is recorded with who ran it, when and the result.
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Approval for sensitive actions
Sensitive tools wait for a manager’s approval before they run, and a robot can ask the customer to confirm.
FAQ
Questions we hear a lot
Which channels can we connect?
WhatsApp (the official connection through Meta, or MoreSend Connect with a QR code), Instagram, Messenger, email, website chat and phone calls. A Telegram connection is in the works.
Do we need Meta’s approval to connect WhatsApp?
The official connection (WhatsApp Business API) takes a short, secure signup through Meta. If you’d rather keep your current number and app, MoreSend Connect links them with a QR code, with no review process.
Does the AI answer customers on its own?
You decide. A robot can answer on its own, suggest a draft a rep approves, or hand the chat to a rep with a briefing. The inbox has a view of every conversation AI is handling, and you can step into any of them.
Can we connect our existing phone line?
Yes. Connect your existing line over SIP and route inbound calls to an AI voice agent, a queue of reps or an IVR.
How is our data protected?
Messages, emails and files are encrypted at rest with a separate key for every workspace. Access is managed by roles and channels, and admin actions are written to an audit log.
What languages does it support?
The interface is available in Hebrew and English, with full right-to-left support.
How much does it cost?
It depends on the size of your team and the channels you connect. Tell us what you need and we’ll come back with a quote.
How do we get started?
Book a demo. We’ll get to know your business, show you the system on your scenarios and set up your workspace together.
We’d love to show you the system working.
A demo on your real scenarios: your channels, your team and the questions your customers actually ask.