Bookings
Customers book by message, even at 11 pm
MoreSend comes with its own calendar: services, staff, business hours and holidays. The robot offers free slots, books, moves and cancels on WhatsApp or in a phone call, and sends a reminder the day before. The customer replies “1” to confirm or “2” to change.
Capabilities marked “Soon” on this page are being built now and will be available to everyone later. This is how they’ll work once they ship. Everything new
Why it matters
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Bookings after hours too
The robot books at any hour, from the real free slots in the calendar.
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A reminder that’s easy to answer
The day before, the customer confirms or asks to change with a one-digit reply.
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Never two customers in one slot
Even when several customers try to book the exact same slot at the same moment, only one gets it.
What’s inside
Capabilities
- Available
A calendar, services and staff
Set up services, durations, staff and gaps between appointments. Free slots follow your business hours, Shabbat, holidays and holiday eves included, and any special closures you set.
- Day and week views for each staff member
- Buffers before and after each appointment
- Holidays, holiday eves and clock changes, worked out for you
- A personal calendar link for each staff member, to add to their phone calendar
- Available
Booking in the chat and by phone
The robot offers free slots, books, moves and cancels, on WhatsApp, your site chat or in a call with the voice robot. A rep can book straight from the composer, and the booking card shows in the chat and on the customer record.
- Book, move and cancel, only that customer’s own appointments
- The same tools for the chat robot and the voice robot
- A “Book” button for reps
- A note in the chat and an entry on the lead’s timeline
- Available
Reminders with 1 and 2
The day before, the customer gets a reminder. “1” confirms the appointment, and “2” offers three other times to choose from. Reminders never go out in quiet hours, on Shabbat or holidays.
- A reminder the day before
- “1” to confirm, “2” for three other times
- Quiet hours, Shabbat and holidays
- Available
No double bookings
Each slot in the calendar holds one appointment only, even when several customers, robots and reps try to book it at the very same moment.
- Protected in the database, not just on screen
- The same rule for robots, reps and phone bookings
- A cancelled slot becomes free again
- Soon
Two-way sync with Google and Outlook
Connect each staff member’s Google or Outlook calendar. Busy times in their own calendar are blocked in MoreSend, and appointments booked in MoreSend show up in their calendar. Only busy times come across, never meeting titles or details.
- Busy times only, never titles or details
- MoreSend appointments are written to the calendar, with no duplicates
- A flag when the calendars clash
- An alert when a calendar needs reconnecting
- Available
Reminders outside the 24-hour window
When a customer hasn’t written to you in the last day, WhatsApp doesn’t allow a free-form message. The reminder and the request to confirm then go out as a template you approved in advance, with the same “1” to confirm and “2” to change.
- An approved WhatsApp template you choose
- The same “1” to confirm and “2” to change
- With no approved template, the reminder is skipped and the team gets a note
- Quiet hours, Shabbat and holidays
- Available
A public booking page
Your own booking link, for your website, your Instagram bio or your email signature. The customer picks a service and a free slot, verifies their phone number with a code, and the booking goes into the calendar, with the same protection against double bookings.
- A permanent link for your business
- Phone verification with a code, before the booking is made
- Only real free slots, from the calendar and the sync
- Rate limits against abuse
How it works
From setup to results
- 1
Set up services and staff
Durations, staff, buffers and business hours.
- 2
The customer asks for a slot
On WhatsApp, your site chat or by phone.
- 3
The robot offers and books
From the real free slots, with no double bookings.
- 4
A reminder the day before
“1” to confirm, “2” to change.
Control, safeguards and privacy
From Google and Outlook calendars only busy times come across, never meeting titles or details.
- A customer sees and changes only their own appointments
- Reminders only in the hours you allow, never on Shabbat or holidays
- Each staff member’s calendar link can be revoked
- Admins turn the calendar on per workspace
- The public booking page verifies the phone number with a code before every booking
Works with
Connections that fit in here. One marked “Soon” plugs in as soon as it ships.
More in MoreSend
- Campaigns Every customer gets the message on the channel they actually read, at an hour that suits them, and only if they agreed to hear from you.
- Leads and growth Soon A comment on a post becomes a private conversation, an ad lead gets a WhatsApp within a minute, your site chat reaches out at the right moment, happy customers bring friends, and you see the revenue each conversation brought.
- Smart inbox Soon Live translation in the chat, a ⌘K command bar and macros, snooze until the customer replies, internal threads and side conversations, the next step in one click, and an automatic wrap-up to the lead record.
- Voice Soon AI voice agents that know the customer, WhatsApp calls kept in the same chat, “Call me now” from any chat, WhatsApp voice notes the robot understands, reps who answer in the browser, and a summary of every call on the customer record.
- Studio Soon Build a flow from a plain-language description or start from a ready-made pack for your industry, test it on AI customers and real past conversations, and roll it out gradually.
- Robot knowledge Soon The robot learns your whole website, your files and what’s written in Google Drive, Notion, SharePoint and Confluence, stays up to date by itself, and shows where each answer came from.
- AI control Soon Rules the robot won’t cross, clear disclosure to customers, a monthly trust report, an explanation for every reply, and coaching the robot in a single sentence.
- AI assistant Soon An assistant that knows which screen you’re on, answers from the help centre, guides you on the screen itself and acts only with your approval.
- Commerce and payments Soon Sell inside the conversation: product cards, a cart, payment by secure link, quotes signed on the phone, and a personal page where customers see their quotes and payments.
- Team operations Soon Every conversation reaches the right rep, service targets and shifts that know the Israeli calendar, a live board for the office screen, and QA that turns into coaching.
- API and MCP Soon Your AI assistant or IDE works with MoreSend through an MCP server: find a customer, read a conversation summary, create a lead and send a message, with scoped API keys.
- Agencies and partners Soon One console for every client you manage: client workspaces, usage and channel health at a glance, alerts when something breaks, and support access only with the client’s consent.
Want to see how it would look for you?
In a short demo we’ll show you what works today, and how the new capabilities will fit into your work.