Omni AI
Ask in plain words, and the product shows you how
Omni AI knows all of MoreSend and what’s on your screen. Ask “where” or “how”, and it highlights the right button, walks you through step by step or prepares a draft for you. Nothing happens without your approval.
Capabilities marked “Soon” on this page are being built now and will be available to everyone later. This is how they’ll work once they ship. Everything new
Why it matters
-
New people get going fast
An intro tour and walkthroughs on the screens themselves, instead of a long manual or a training call.
-
An answer without opening a ticket
Questions about the product are answered from the help articles, in Hebrew or English.
-
You decide
The assistant prepares, and you approve. Every action waits for approval, and runs only with the permissions you have.
What’s inside
Capabilities
- Soon
Knows where you are
The assistant knows which screen you’re on and what’s on it, so you can ask “what’s this?” or “why is this empty?” without explaining. “Open…” takes you to the right screen without hunting through menus.
- Questions about the screen you’re looking at
- Safe navigation to the right screen
- Open it from any screen, or with Ctrl/⌘K
- Short tips in context, even without asking
- Soon
Walkthroughs on the screen itself
“How do I create a campaign?” starts a walkthrough that highlights what to click on the screen, step by step. A new team member gets an intro tour, and any walkthrough can be replayed at any time.
- Walkthroughs in Hebrew and English
- The assistant highlights the button right on the screen
- An intro tour for every team member
- Walkthroughs and tips work even with AI switched off
- Soon
Answers from the help centre
Questions about how the product works are answered from MoreSend’s help articles, in Hebrew or English, so the answer rests on what’s written rather than a guess.
- Search that understands Hebrew prefixes
- Articles in Hebrew and English
- Answers drawn from the relevant article
- Soon
Actions with your approval
The assistant can draft a campaign or a flow, or carry out an action for you. Every action is shown on an approval card, and runs once only, after you approve and with your permissions.
- An approval card for every action
- An approval that expired, or whose permission was revoked, doesn’t run
- The action runs once, even if you click twice
- No access to other workspaces
- Soon
“Ask your data”
Ask in plain words, like “how many Instagram leads closed last month, by rep?”, and get a number, a table or a chart. Every answer shows how it was worked out: which metric, which filters and which period.
- Only from a fixed list of metrics, with no free access to the database
- Numbers are checked against the result before they’re shown
- Ask in Hebrew or English
- You see only what your permissions allow
How it works
From setup to results
- 1
Open the assistant
From any screen, with the button or the keyboard shortcut.
- 2
Ask
“Where”, “how” or “draft me…”, in your own words.
- 3
See it on the screen
The button is highlighted, the walkthrough starts or the draft is ready.
- 4
Approve
An action runs only after you approve it.
Control, safeguards and privacy
- Every action waits for approval, and nothing runs in the background
- The assistant works only with the permissions of whoever is using it
- Admins switch the assistant on and off in settings
- Questions about your data are answered only from a fixed list of metrics, within your permissions
More in MoreSend
- Campaigns Every customer gets the message on the channel they actually read, at an hour that suits them, and only if they agreed to hear from you.
- Leads and growth Soon A comment on a post becomes a private conversation, an ad lead gets a WhatsApp within a minute, your site chat reaches out at the right moment, happy customers bring friends, and you see the revenue each conversation brought.
- Smart inbox Soon Live translation in the chat, a ⌘K command bar and macros, snooze until the customer replies, internal threads and side conversations, the next step in one click, and an automatic wrap-up to the lead record.
- Voice Soon AI voice agents that know the customer, WhatsApp calls kept in the same chat, “Call me now” from any chat, WhatsApp voice notes the robot understands, reps who answer in the browser, and a summary of every call on the customer record.
- Studio Soon Build a flow from a plain-language description or start from a ready-made pack for your industry, test it on AI customers and real past conversations, and roll it out gradually.
- Robot knowledge Soon The robot learns your whole website, your files and what’s written in Google Drive, Notion, SharePoint and Confluence, stays up to date by itself, and shows where each answer came from.
- AI control Soon Rules the robot won’t cross, clear disclosure to customers, a monthly trust report, an explanation for every reply, and coaching the robot in a single sentence.
- Commerce and payments Soon Sell inside the conversation: product cards, a cart, payment by secure link, quotes signed on the phone, and a personal page where customers see their quotes and payments.
- Bookings Soon A built-in calendar: the robot books, moves and cancels appointments on WhatsApp and by phone, sends a reminder with “1” to confirm and “2” to change, syncs with Google and Outlook, and never books two customers into the same slot.
- Team operations Soon Every conversation reaches the right rep, service targets and shifts that know the Israeli calendar, a live board for the office screen, and QA that turns into coaching.
- API and MCP Soon Your AI assistant or IDE works with MoreSend through an MCP server: find a customer, read a conversation summary, create a lead and send a message, with scoped API keys.
- Agencies and partners Soon One console for every client you manage: client workspaces, usage and channel health at a glance, alerts when something breaks, and support access only with the client’s consent.
Want to see how it would look for you?
In a short demo we’ll show you what works today, and how the new capabilities will fit into your work.