E-commerce
Your store answers, even while you pack orders
Most store messages repeat: where’s my order, is it in my size, how do I return it. MoreSend answers them on every channel and leaves your team the conversations that really need a person.
What weighs on you today
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The same question, a hundred times a day
“Where’s my order?” fills your WhatsApp, and someone has to look up each one in the store and on the courier’s site.
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Carts left halfway
Customers reach checkout and vanish, and nobody gets back to them in time.
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Returns that eat your time
Order number, reason, photo, policy and courier, all by hand in chat.
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Scattered channels
WhatsApp, Instagram, Messenger and email, each in a different app, with no single picture of the customer.
Flows
What MoreSend does for you
A flow that relies on a connection or a capability marked “Soon” works as soon as it ships. Until then, you can connect any system with an API through Tools.
- 01
“Where’s my order?” answered in seconds
The robot recognises the customer by phone, finds the latest order and its shipping status, and replies with the ETA and a tracking link. The rep sees an order card next to the chat.
- 02
Abandoned carts that come back
An hour after the customer leaves, a reminder goes out with the cart link. Hesitating? The robot can offer a discount, and anything above your cap waits for approval.
- 03
Returns and exchanges, no phone calls
The robot collects the order number, reason and photo, checks your returns policy and prepares the request. A rep approves in one click, and the pickup is booked.
- 04
A product question that becomes a sale
The robot finds the product in your catalog, confirms stock and price live and sends a payment link. After payment the customer gets the invoice.
- 05
A review from every customer after delivery
A few days after the order arrives, every customer is asked for a review, with a one-tap link. Anyone who replies that something went wrong also hears back from a rep.
- 06
A “price?” comment becomes a chat
Whoever writes “price” under a product post gets a public reply and a private message with the product details and a link. The post is saved as the lead’s source.
Channels
Customers write and call wherever suits them. It all lands in the same inbox.
Systems
The connections businesses in this field work with.
- Shopify Soon
- WooCommerce Available
- Wix Stores Soon
- Konimbo Soon
- Cardcom Soon
- Morning (Green Invoice) Soon
- HFD Soon
- Priority Soon
- Your website Available
More industries
Want to see it on your business?
In a short demo we’ll build your first flows with you, on your channels and systems.