Shopify + MoreSend: Orders, shipping, stock and discounts from your store, right inside the conversation
This connection is being built. This is how it will work once it ships. Until then, you can connect any system with an API through Tools.
What you’ll be able to do
The robot and your reps work with Shopify from inside the conversation.
- The robot recognises the customer by phone or email and finds their orders
- Order status and shipment tracking, with a tracking link
- Live stock and price, and a payment link for a new order
- An order card next to the chat, so the rep sees everything without opening the store
- The robot knows your catalog, policies and store pages
Controls and approvals
- A discount code above 10% waits for a rep to approve it
- Address changes and return requests go through a rep
- Cancellations and refunds always wait for a person to approve
Events that start a flow
Each of these events can start a Studio flow.
- Order created, paid or fulfilled
- Delivery status changed
- Abandoned checkout
- Back in stock
Ready-made flows
Start from a template and adapt it to your business.
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Where’s my order?
The robot replies with the status, the ETA and a tracking link.
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Shipped notice
When the order ships, the customer gets a message with a tracking link, and their replies land in the same chat.
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Abandoned checkout
A reminder with the cart link, and a discount offer when the customer hesitates.
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Back in stock
Whoever asked to be told gets a message the moment the product is back.
Used in
More in this category
- WooCommerce · Available
- Wix Stores · Soon
- Konimbo · Soon
Want Shopify first?
Tell us how you work with Shopify, and we’ll let you know the moment the connection is ready. Meanwhile, we’ll show you what works today.