Channels
Every channel your customers love. One inbox.
Connect the channels you already use. Every message, email and phone call lands in the same inbox and on the same customer record, and your team and AI answer from one place.
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WhatsApp Business API
The official connection through Meta, for your business number.
- Secure signup through Meta in minutes
- Approved message templates and campaigns
- Many agents on one number at once
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WhatsApp with MoreSend Connect
Link an existing WhatsApp number with a QR code or a phone code.
- No Meta review needed
- Runs on managed MoreSend servers
- Keep using the WhatsApp app on the phone
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Instagram Direct
Direct messages from your professional account, in the same inbox.
- Official Meta integration
- Photos and videos
- Account profile and health inside the app
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Facebook Messenger
Answer your business page’s conversations without switching screens.
- Messages from your business page
- Official Meta integration
- Text and images
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Email
A shared support mailbox, threaded inside the unified inbox.
- Connects over IMAP/SMTP
- Works with most mail providers and your own server
- Connection test before saving
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Website chat
A branded chat widget for your site, with AI that answers from your content.
- Live widget preview
- A hosted chat link
- AI answers from your website
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Voice calls
Your business phone line, with AI voice agents, your team and a full contact centre.
- Bring your line over SIP
- Recordings and transcripts
- A browser dialer for your team
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Telegram
SoonConnect a Telegram bot. In the works.
In the works. We’ll let you know when it’s available.
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SMS
SoonIncoming and outgoing SMS, in campaigns and follow-ups too. In the works.
In the works. We’ll let you know when it’s available.
Two ways to connect WhatsApp
Pick what fits your business. You can connect more than one number.
WhatsApp Business API
Official- Secure signup through Meta, in minutes
- Approved message templates, for proactive messages and campaigns
- Many agents on one number
- Business profile and number health inside the app
MoreSend Connect
QR- Link an existing number with a QR code or a phone code
- No Meta review needed
- Runs on managed MoreSend servers
- Keep using the WhatsApp app on the phone
Channel groups
The channel is just a door. The customer is the same customer.
Channels in the same group share one customer context. When a customer who already talked to you on one channel writes on another channel of the group, MoreSend recognises them, links the chat to their lead and shows all their channels at the top of the conversation.
- Automatic lead creation across channels, at zero marketing cost
- One click between a customer’s conversations on different channels
- Groups by brand or department: marketing, sales, service and support
- Choose how much context crosses between groups
We’d love to show you the system working.
A demo on your real scenarios: your channels, your team and the questions your customers actually ask.