Soon Robot knowledge
Confluence + MoreSend: The robot learns from your Confluence spaces and pages, attachments included
This connection is being built. This is how it will work once it ships. Until then, the robot already learns from your website and knowledge bases.
What you’ll be able to do
The robot answers customers from this knowledge, and reps find answers in it.
- Spaces and pages
- Files attached to pages
- Updates only the pages that changed
- The page name as the source of every answer
Controls and approvals
- The connection only reads, and never changes your pages
- Internal knowledge is shown to reps only
- Admins connect and disconnect the source
Examples
Questions the robot will answer from your own knowledge.
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A support knowledge base
“How do I reset the device?” The robot answers from the guide in Confluence.
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An updated page
When someone updates a page, the robot answers from the new version.
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An attached spec
A PDF attached to a page is learned along with it.
Want Confluence first?
Tell us how you work with Confluence, and we’ll let you know the moment the connection is ready. Meanwhile, we’ll show you what works today.