Soon Robot knowledge
Google Drive + MoreSend: The robot learns from the docs, sheets and slides you pick in Drive, and updates when they change
This connection is being built. This is how it will work once it ships. Until then, the robot already learns from your website and knowledge bases.
What you’ll be able to do
The robot answers customers from this knowledge, and reps find answers in it.
- Google Docs, Sheets and Slides, plus PDF, Word and Excel files
- Pick folders, files and shared drives
- Updates follow changes, with no full rescan each time
- The document’s name, with a link, as the source of every answer
Controls and approvals
- Read-only access: your files stay as they are
- Internal knowledge is shown to reps only
- Many files vanishing at once pauses the sync for a check
Examples
Questions the robot will answer from your own knowledge.
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A procedure in a Google Doc
“What do we do when a delivery is late?” The robot answers from the procedure in the shared folder.
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A price list in a sheet
The robot answers “how much is it” from the right row in the sheet, and when the price changes, so does the answer.
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A product deck
Product questions are answered from the slides, with the file’s name as the source.
Want Google Drive first?
Tell us how you work with Google Drive, and we’ll let you know the moment the connection is ready. Meanwhile, we’ll show you what works today.