Soon Robot knowledge
SharePoint and OneDrive + MoreSend: Procedures and documents in SharePoint and OneDrive become the robot’s knowledge
This connection is being built. This is how it will work once it ships. Until then, the robot already learns from your website and knowledge bases.
What you’ll be able to do
The robot answers customers from this knowledge, and reps find answers in it.
- Document libraries in SharePoint and files in OneDrive
- Word, Excel, PowerPoint and PDF
- Updates follow changes, at the pace the service allows
- The file’s name as the source of every answer
Controls and approvals
- The connection only reads, and never changes your files
- Internal knowledge is shown to reps only
- Admins connect and disconnect the source
Examples
Questions the robot will answer from your own knowledge.
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Service procedures
The robot answers from the current procedure in the library, not an old copy left on someone’s computer.
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A catalogue in Excel
Questions about products and sizes are answered from the file in OneDrive.
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An internal guide
A training document is searchable for reps, and never shown to customers.
Want SharePoint and OneDrive first?
Tell us how you work with SharePoint and OneDrive, and we’ll let you know the moment the connection is ready. Meanwhile, we’ll show you what works today.